Can I add an item to an existing order?


Unfortunately, it is not possible to add an item to an existing order. If you wish to buy more items you will have to place another order. Please contact us before shipment of your first order and we will be able to ship your orders together.

Is it possible to order a size that is not in stock?


If a size is not shown on the website it is sold out. Please contact us if you have questions about sizes.

When will I receive my items?


We will ship your order 1-7 working days after you have placed it – subject to payment and stock availability. If, for any reason, an item is out of stock we will contact you as soon as possible.
 Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time.

We deliver goods to addresses in Australia, Belgium, Bulgaria, Canada, Cyprus, Denmark, Estonia, Finland, United Arab Emirates, France, Faroe Islands, Gibraltar, Greece, Greenland, Netherlands, Hong Kong, Ireland, Iceland, Israel, Italy, Japan, China, Croatia, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Nepal, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Switzerland, Serbia, Singapore, Slovakia, Slovenia, Spain, United Kingdom, Sweden, Taiwan, Czech Republic, Turkey, Germany, USA, Hungary, Austria.

We offer the following delivery methods: GLS with delivery, GLS Parcel Shop, DHL. 

Free delivery

We offer free delivery to parcel shops in Denmark for purchases over 599 DKK. We offer free DHL delivery in Germany, Austria, Netherlands for purchases over 90 Euro. We offer free DHL delivery in Poland for purchases over 90 Euro. You can see our delivery prices here: https://www.houseofkids.com/delivery

Kan jeg afhente varer hos jer?
Ja, du kan afhente varer hos os på kontoret.
Du skal bestille og betale dine varer på normal vis i webshoppen.
Når du skal vælge leveringsmetode, skal du vælge: Afhenter selv på kontoret.

Din bestilling er klar til afhentning ved middagstid dagen efter du har lavet bestillingen.
Er det udsalgstid skal du påregne et par dage ekstra. Det er gratis at vælge afhentning.

Kan vi se og prøve varerne hos jer?
Desværre er det ikke muligt at komme og se udvalget af varer.
Alt er pakket ned i plastikposer og ligger klar til plukning på vores lager. Det er derfor kun muligt at handle i netbutikken.
Hvis du fx har købt sko til dit barn, er du naturligvis velkommen til at prøve dem på, når I alligevel er her for at hente.

Can I track my package?
We ship all packages with insurance – so there’s no risk of losing anything. Your entire package is fully insured.

On the same afternoon your package is shipped, you will receive an email with a track-and-trace link. This allows you to track your shipment all the way to your home.

Payment can be made using the following methods:

MasterCard, VISA, PayPal, Google Pay, Apple Pay

For international payment cards such as Visa and MasterCard, payment will be reserved on your account in accordance with your card's terms until we finalize or reject the payment. 

The amount is charged when the item is shipped. For custom-made items, we charge the payment when production begins. 

If multiple items are ordered in one order and one or more items cannot be delivered immediately, we will only charge for the item(s) when they are shipped.

I purchased an item and now the price is lower. Can I get a price adjustment?

No, that is not possible! You are, of course, welcome to return your items.

When do you have sales?

We have sales twice a year - typically in January and June.

Now it's sales time – can I be sure to get my items?

An item is yours when you have completed your order and paid for the item(s).
Should an item be out of stock we will contact you.


An item disappeared from my basket?

An item is not yours before your have completed the order and paid for the item. You are welcome to place more than one order if you wish to ”secure” an item. If you place more orders, please contact us as soon as possible and we will ship your orders together.

Right of Withdrawal

You can withdraw your purchase without giving a reason within 30 days. If you have purchased multiple items in one order, you can choose to cancel the purchase of some or all items. We do not refund delivery costs for partial cancellation. 

The withdrawal period expires 30 days after the day you or another person chosen by you (other than the carrier) physically receives the goods. 

If you have ordered multiple items in one order and we cannot deliver the items simultaneously, the withdrawal period starts from the day you receive the last item physically. 

If the deadline expires on a holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day.

How to Withdraw

Simply return the item to House of Kids, Jernaldervej 10, 8300 Odder, Denmark. You can use the enclosed return label if available. When we refund the amount for your returned items, we will deduct 6.99 € if you used the attached return label.

Please note that you cannot cancel the purchase by refusing to receive the item or by not collecting it without simultaneously informing us of your cancellation.

Items cannot be sent COD (cash on delivery) or without delivery to the recipient.

You are responsible for the return shipping costs.

Refund of Money upon Withdrawal

When you withdraw, we refund all payments received from you, excluding any delivery costs. However, this does not apply to additional costs if you have chosen a delivery method that is more expensive than the cheapest standard delivery method we offer. 

We refund the amount without undue delay and in any case no later than 14 days from the date we receive your notice of withdrawal. However, we may withhold the refund until we have received the goods back or until you have provided documentation that the goods have been returned. 

We process such a refund using the same payment method you used for the original transaction unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

Condition of Goods upon Return and Packaging

You are only liable for any depreciation of an item's value resulting from handling the item other than what is necessary to determine the item's nature, characteristics, and functioning. You may generally examine and test the item in the same way as you would in a store. 

You must return the item in its original packaging. The packaging may be opened but not destroyed. The absence or damage of the packaging may constitute a depreciation for which you are liable. 

You must also ensure that the item is properly packaged when returning it. You bear the risk of the package/goods until we receive them. Therefore, keep the postal receipt and any tracking number.

I have received a defective item – what to do?


Please fill out → this formular ← if you want to make a claim on goods you have purchased from House of Kids. We will then assess the faulty and take the proper action.

Complaint - If There is Something Wrong with the Item or Service

The Sale of Goods Act applies if you purchase an item and there is a defect in the purchased item. A defect may include, for example, a material or manufacturing defect or incorrect information about what you have purchased. However, normal wear and tear or self-inflicted damage are not defects. 

If you have purchased an item, you must contact us within a reasonable time after discovering the defect. If you contact us within 2 months of discovering the defect, your complaint will always be timely, provided that you make the complaint before the expiry of the 2-year complaint period. In the event of transport damage, we ask you to notify us as soon as possible. 

Please provide as much detail as possible about the problem and, if necessary, submit pictures of the defect. If we need to examine the item, it must be sent to: 

House of Kids, 

Jernaldervej 10, 

8300 Odder, 

Denmark. 

If the complaint is justified, we will refund your reasonable and necessary shipping costs. Therefore, keep your receipt. The item must be sent in appropriate packaging.

Complaint Options

If we cannot agree on what you are entitled to, you have the following complaint options: 

A complaint about an item or service can be filed with Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, DK-8800 Viborg via the Complaint Portal for Nævnenes Hus 

The Mediation Team will attempt to resolve the dispute through mediation, and if mediation fails to find a solution, you can submit the complaint to the Consumer Complaints Board. 

As a rule, a complaint requires that the item or service you wish to complain about costs at least 1,110 DKK and no more than 100,000 DKK. For complaints about clothing and shoes, the price must generally be at least 720 DKK. A fee is charged for processing the complaint. 

The EU Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be filed here: http://ec.europa.eu/odr. When filing a complaint, you must provide our email address: mail@houseofkids.dk.

I have received a wrong item – what to do?

All items sold by by House of Kids are checked for quality control before shipment. However, in the unlikely event that items arrive faulty, please contact us immediately in order for us to replace your item. We will send you the right item free of charge.


How do I subscribe to your My House newsletter?

Subscribe to our newsletter here.

How do I unsubscribe to your newsletter?


Unsubscribe to our newsletter in the bottom of our newsletter.

Do you offer gift services?

On request we wrap the items you order and add a greeting card with your personal text – write your text under ”comments”. Your invoice will be sent to you by e-mail. 

What is a cookie?

A cookie is a small data file stored in your computer, tablet or smartphone. A cookie is not a program that can contain harmful malware or virus.

How our website uses cookies

Some cookies perform essential functions for our website. Cookies also help us get an overview of your visit to our website so we can continuously optimize and tailor the experience to your needs and interests. For example, cookies remember things like the items added to the shopping cart; whether you have visited our website before; if you are logged in; and the specific language and currency you prefer to see on the website. We also use cookies to target our ads specifically to you on other websites. In general, we use cookies as part of our service to present you with content that is as relevant to you as possible.

You can see the specific services that store cookies and why they do it, under the different categories by clicking here.

How long are cookies stored?

The length of time a cookie is stored on your devices and browsers varies. The lifetime is calculated according to your last visit to the website. When a cookie expires, it is automatically deleted. All our cookies’ lifetimes are specified in our cookie policy.

How to block or delete cookies

You may at any time block all or just third-party cookies completely by changing the browser settings on your computer, tablet or smartphone. The location of these settings will depend on the browser you use. However, you should be aware that if you block all or just third-party cookies, there may be functions and services that you will be unable to use on the website (because these depend on cookies).
You can opt-out of cookies from Google Analytics here.

How can you delete cookies?

It is easy to delete cookies that you have previously accepted. It depends on which browser (Chrome, Firefox, Safari, etc.) and device (smartphone, tablet, PC, Mac) you are using.
You can typically find this information under settings – Security and Privacy – but this may vary from one browser to another. Specify which device/browser you are using (click the appropriate link):

• Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Opera
• Safari
• Flash cookies
• Apple
• Android
• Chrome, Android

Changing your consent

You can change your consent by either deleting cookies from your browser or by changing your original choice by clicking the link below:

You can change your consent by clicking here

Remember: If you use more than one browser, you must delete cookies in all of them. 

Facebook Advanced Matching
By accepting the use of Marketing Cookies, you consent to the use of Facebook Advanced Matching, which enhances our Facebook Ads' attribution and conversion tracking. We collect and share encrypted information with Facebook (Meta) based on your name, phone number, email, and address. Facebook subsequently uses this information to identify your profile and then create audience groups with similar individuals. You can opt out of Marketing Cookies at any time via our Cookie Policy.

Google Ads Enhanced Conversions
By accepting the use of Marketing Cookies, you consent to the use of Google Ads Enhanced Conversions, which enhances our Google Ads' attribution and conversion tracking. We collect and share encrypted information with Google (Alphabet Inc.) based on your name, phone number, email, and address. Google subsequently uses this information to identify your Google profile and track your purchase. You can opt out of Marketing Cookies at any time via our Cookie Policy. Additionally, Google users can control the ads they see on Google's services, including Customer Match ads, through Google's ad settings.

Do you have any questions?

If you have any comments or questions relating to our information and/or processing of personal data, please feel welcome to contact us. The cookie policy itself is updated once a month by Cookie Information. If you have any questions about our cookie policy, you are welcome to contact Cookie Information on their website.