Right of Withdrawal

You can withdraw your purchase without giving a reason within 30 days. If you have purchased multiple items in one order, you can choose to cancel the purchase of some or all items. We do not refund delivery costs for partial cancellation. 

The withdrawal period expires 30 days after the day you or another person chosen by you (other than the carrier) physically receives the goods. 

If you have ordered multiple items in one order and we cannot deliver the items simultaneously, the withdrawal period starts from the day you receive the last item physically. 

If the deadline expires on a holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day.

How to Withdraw

Simply return the item to House of Kids, Jernaldervej 10, 8300 Odder, Denmark. 

Please note that you cannot cancel the purchase by refusing to receive the item or by not collecting it without simultaneously informing us of your cancellation.

Items cannot be sent COD (cash on delivery) or without delivery to the recipient.

You are responsible for the return shipping costs.

Refund of Money upon Withdrawal

When you withdraw, we refund all payments received from you, excluding any delivery costs. However, this does not apply to additional costs if you have chosen a delivery method that is more expensive than the cheapest standard delivery method we offer. 

We refund the amount without undue delay and in any case no later than 14 days from the date we receive your notice of withdrawal. However, we may withhold the refund until we have received the goods back or until you have provided documentation that the goods have been returned. 

We process such a refund using the same payment method you used for the original transaction unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

Condition of Goods upon Return and Packaging

You are only liable for any depreciation of an item's value resulting from handling the item other than what is necessary to determine the item's nature, characteristics, and functioning. You may generally examine and test the item in the same way as you would in a store. 

You must return the item in its original packaging. The packaging may be opened but not destroyed. The absence or damage of the packaging may constitute a depreciation for which you are liable. 

You must also ensure that the item is properly packaged when returning it. You bear the risk of the package/goods until we receive them. Therefore, keep the postal receipt and any tracking number.